Frequently Asked Questions

B2B procurement FAQs

What is your minimum order quantity (MOQ)?

The MOQ for standard products is 200 pcs per style. Mixed styles and mixed colors are acceptable, with a minimum of 100 pcs per style. Multiple product categories can be consolidated in one order for container shipment. Contact us for tailored solutions.

Do you supply samples?

Yes. We recommend you request samples before bulk production. Sample charges apply but can be deducted from your subsequent bulk order. Samples are delivered by DHL/FedEx/UPS, normally taking 6–8 working days.

How do I place a sample order?

Contact us via the contact form or WhatsApp and provide product model numbers, required quantities and shipping address. We will issue a sample quotation. After confirmation, we will arrange payment and dispatch.

Do you support OEM private labeling?

Yes. We offer full OEM & ODM services, including laser engraved logos, custom color boxes, branded user manuals, as well as custom product colors and dimensions. The MOQ for OEM orders is normally 500 pcs.

Can I customize product colors and sizes?

Yes. Our standard surface finishes include Chrome, Matte Black, Brushed Gold, Rose Gold and Gunmetal. Custom colors are available subject to minimum order quantity and sampling fees. We accept non-standard dimensions. For large orders, exclusive OEM molds can be developed.

Could you please let me know if you provide test reports and quality documents?

Yes, absolutely. We can provide third-party test reports, salt spray test reports, and material certificates. We also provide complete export documents, including packing lists and proforma invoices.

What is the mass production lead time?

In-stock standard items can be shipped within 7 days. For out-of-stock items, production takes 15–30 days. Custom and OEM orders require 30–45 working days upon receipt of deposit, subject to product type and order quantity.

What trade terms and loading ports are available?

We accept FOB, EXW, CIF and other trade terms. Main loading ports: Xiamen, Shenzhen, Guangzhou, Ningbo, Shanghai. We provide FCL (20GP/40HQ) and LCL shipment services.

Can multiple product lines be consolidated into one container?

Yes. This is one of our key strengths. Combining different product categories in one container helps lower unit shipping costs considerably.

Still Have Questions?

Contact us directly for personalized answers to your procurement questions.

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