1. Quality Guarantee
Shanzio Home offers a quality guarantee for all supplied products. All goods undergo rigorous quality inspection before shipment. Should any quality defects arise attributable to us, we will propose appropriate after-sales remedies.
2. Claim Eligibility
Quality claims may be submitted under the following conditions:
- Shortage of received goods (verified against the packing list)
- Obvious manufacturing defects (e.g., peeling surface finish, breakage, etc.)
- Product specifications inconsistent with contractual requirements
- Damage incurred during transit (damage certification issued by the logistics provider shall be required)
3. Claim Procedure
- Receipt & Inspection: Upon receipt of goods, please complete quantity verification and visual inspection within 10 working days.
- <strong>Evidence Documentation:</strong> Take clear photos or videos of defective items, covering both products and outer packaging.
- Claim Submission: Send an email to yongshanzio@shanziohome.com including issue description and supporting evidence.
- <strong>Negotiation & Resolution:</strong> We will provide a settlement proposal within 7 working days (options include reshipment, replacement, or credit against future orders).
4. Excluded Claims
Claims in the following situations will not be accepted:
- Visual defects notified more than 10 working days after goods receipt
- Defects resulting from improper installation, misuse or man-made damage
- Minor colour variations (within generally accepted industry tolerances)
- Goods fully conforming to ordered specifications (arising from buyer selection error)
5. After-sales Contact
For any after-sales inquiries, please contact us: